Customer Centric Banking - why infrastructure matters
Customers are the new drivers of business. They expect the full functionality of a bank in the palm of their hands. With the right infrastructure, not only can this type of functionality be supported, but banks can also gain valuable insights while p......
Why Infrastructure Matters in Banking
IBM STG Banking's Chris Spaight and STG Financial Services CTO Ken Muckenhaupt discuss changes taking place in the Banking Industry and why the right infrastructure is key to achieving desired business outcomes....
Enabling Customer-Centric Banking
http://www.ibm.com/bankingSaket Sinha, Global Core Banking Leader at IBM, describes how banks can protect margins by reshaping core banking systems to support customer-centric business models....
IBM – Why your infrastructure matters
For more information, visit: http://ibm.co/1pSrQNN 71% of business leaders believe business success will be defined by technology. It’s easy to see why. “The world in which we work, live and interact has changed – drastically,” notes Tom Rosamilia, S......
Why Customer Service Matters
We all love to receive great customer service. As consumers it makes us feel good. So much so, consumers now rate customer service as the most important factor when deciding to do business with a company. For access to the full animated course visit......
Why Customer Engagement Matters - Customer Edge
Since the inception of customer relationship management (CRM), the focus has been on brands and companies controlling the relationships they have with customers. But today, what we are witnessing is a paradigm shift: Customers have gained power in th......
Acxiom Executives share customer insights on Application Centric Infrastructure
Kamal Kharrat (Acxiom, Sr. Manager) and Chuck Crane (Acxiom, Lead Network Security Architect) speak with Harry Petty (Cisco, Director) about the value of Application Centric Infrastructure to their organization....
Customer Centric
The L&R Way Rollout continues as Marc Bodner explains the Customer-centric Principle....
Why customer experience management matters?
Ericsson's Sebastian Barros outlines the challenges implementing an effective CEM strategy and why it is so important for telcos' continued viability...
Customer-Centric Keywords
It is important to find keywords that your customers would search for when they are looking for your services. Few people will directly search for your company name. Most new potential leads will search for the service or product they are looking for......
Customer Centric Values
This video is about customer centric values and applying them in everyday work practices....
Product Centric Vs Customer Centric
What is the difference between a product centric company and a customer centric company?...
Brand-Centric vs Customer-Centric Business
Customer-centric business requires you to think and act in a way that focuses on what the customer needs and wants and ultimately builds a culture of caring around your brand with the customer!In order to succeed you actually have to CARE!...
Customer Centric Configuration
Learn what entering a world of customer centric configuration can do to enhance your customer experience. Enhanced customer experience leads to increased profitability!...
Customer Centric Selling
Join Desiree Reiner Starr as she helps us tackle focused customer centric selling. You will learn how to clearly identify a potential resident's needs. It will teach you how to sell with the customer in mind....
Why Infrastructure Matters for Business Critical Analytics
A video blog expressing some of my views on the changing nature of business analytics today, and why smart infrastructure selection is so very critical to business success. If your operational decisions are supported by mainframe systems, injecting......
Why Customer Experience Matters - in Numbers
This infographics video shows through numbers, why customer experience is really important for organisations. Connect with me in LinkedIn: http://linkedin.com/in/janneohtonen...
The Customer Centric Alternative
http://hive.pe/bp The Customer Centric Alternative Thomas Prendergast, CEO of Markethive, for the first time, fully endorses an MLM company for the vision and dedication to move forward into the future by becoming the industries first Customer Centr......
Cisco Application Centric Infrastructure | Overview
Overview operation of Application Centric Infrastructure. Learn more about Application Centric Infrastructure: http://www.cisco.com/go/aci.Subscribe to Cisco's YouTube channel: http://cs.co/Subscribe....
Cisco Application Centric Infrastructure (ACI)
Learn how Cisco Application Centric Infrastructure (ACI) radically simplifies, optimizes, and accelerates the entire application deployment lifecycle. Learn more: http://www.cisco.com/go/aci.Subscribe to Cisco's YouTube channel: http://cs.co/Subscrib......